"Receptionist seemed more concerned about hairstyle"

About: Blackpool Victoria Hospital

Ive not needed A&E for 40 years.

I really don't want receptionists combing their fringe whilst Im trying to talk to them

Story from NHS Choices

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Thank you for this feedback about our Emergency Department staff. I am grateful you have taken the time to share your experience so we can address it accordingly.

I will ensure this comment is fed back to the staff involved so we can ensure other patient’s don’t get greeted in this manner when they access our urgent care services.

I hope you are recovering well at home now, with best wishes for the future,

Andrew Heath

Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful