"Eye procedure"

About: The Royal Liverpool University Hospital

Underwent a recent Cross-Linking procedure for Kerotoconus with a DR and Nurse - excellent people. Really helpful. Procedure went very well. Talked me through. Asked me how I felt. The procedure is painful. However, they numbed it and made me feel like a person. I really appreciate the way they dealt with me. Aftercare has been excellent. I previously underwent the same procedure at same hospital in 2015 (left eye). Procedure then felt messy and was painful. The doctor who did it then wasn't emphatic. The doctor and the nurse are great staff. Have also dealt with another doctor, who is a great person.

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Response from The Royal Liverpool University Hospital

Thank you for your kind comments about St. Paul's Eye Unit. We are pleased that you had a good experience and will pass on your comments to our staff.

If you have any concerns about the care you received in 2015 and would like us to investigate this in more detail, please contact the Patient Advice and Liaison Service (PALS) on 0151 706 4903/4908/4909 or via PALS&complaints@rlbuht.nhs.uk.