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Angry patient

Story from nhs.uk

"Angry patient"

About: Queen's Hospital (Romford)

I have never been so ashamed of anything in my life the care that my mum got while in hospital was really beyond a joke she was left in a wet and dirty bed for hours when they know she was.being discharged two days before and going into a care home she was still waiting for her medicine at 7 at night I would not send anyone to queens hospital and yes we are putting in a complaint

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Responses

Response from Queen's Hospital 7 years ago
Queen's Hospital

Submitted on 12/08/2016 at 17:08
Published on nhs.uk on 13/08/2016 at 02:30

Thank you for taking the time to make us aware of yours and your mother’s experience, I was very sorry to read the concerns that you raised. If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can to try to resolve your concerns. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Dr Nadeem Moghal

Medical Director

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