"A&E inefficiency ."
About: Furness General Hospital Furness General Hospital Barrow-In-Furness LA14 4LF
Posted by M************s
Sent to A&E from doctor's surgery by ambulance suffering from a stroke. Admitted to Unit , which was very busy. After 30 minutes paramedics were told to leave me in the waiting room and leave. I was there , on my own as my husband had gone home to await my diagnosis. After 2 hours where I had made several attempts to attract attention I was desperate to go to the toilet and have a drink. I managed to get to the toilet and had a drink out of the tap. I then, slowly and tremulously made my way to the desk where
I was told I was next on the list. Mean while my husband had rung after a hour and was told I was going to be seen. He rang an hour later to be told I was still waiting. He came over straight away to find me distressed and shivering still in the waiting room. Soon after I was taken into Triage where I then experienced the care, courtesy and compassion that every patient deserves.It appears to me that I was lost in the system. Whilst waiting I was filled with dread , imagining the amount of damage that was being done to my brain. My attempts to ask for help went unheeded as i was away from most of the waiting room and incoherent at times. Not one member of staff came near me to ask if I needed anything or explain the reasons for my wait. A sent a letter of complaint to the Admin. at the Unit and have not had the courtesy of a reply or an apology for my ordeal. Instead it has been reported to PALS. I did want my ordeal to be kept private as I value F.G.H and it's staff who have already had a poor revue from CQC but now I will show the Admin. of A&E the same disdain they have shown me. I want a full and public investigation into my ordeal and hope that from this events at A&E will never be as bad as this again.!