"Impossible to get an appointment!"

About: One To One Centre

They tell you to call at 8.30 in the morning for an appointment but they they never have any. I have given up trying, I'm always on hold or when I do get through they tell me to call back at 8.30 the next day! Pointless!

Story from NHS Choices

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Response from One To One Centre

Dear Sir/Madam,

I am very sorry that you have had difficulty getting through to us. Please let us know which telephone number you are using so we can look into this straight away? My email address is Annie.Laverty@nhct.nhs.uk.

Our clinic does offer walk-in appointments, for the full details of when our walk-in service is available, please take a look at our website: https://www.northumbria.nhs.uk/our-services/healthy-living/sexual-health-services.

If you are continuing to have difficulty accessing an appointment and would like the support of the team, please do let me know.

Apologies again for any trouble this may have caused,


Annie Laverty – Director of Patient Experience

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