"Let down"

About: Barnsley Hospital

Just had my appointment cancelled at short notice, no apology from the person who called and can't arrange another appointment because I can't do the Saturday one they offered due to work. Then to add insult to injury I get a text shortly after the call telling me a missed appointment costs the NHS £160. How about the £120 it costs me wasting days of holiday to have the appointment cancelled with no apology or explanation of why it was cancelled.

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Story from NHS Choices

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Response from Barnsley Hospital

Hi Ian

We are sorry to hear about your experience and would like to discuss this further with you, please contact our PALS Team on 01226 432330 or barnsleypals@nhs.net and a member of the team will look in to this for you.

We offer our sincere apologies for not offering a reason for the cancellation.

Kind regards

Barnsley Hospital

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