"Great service"

About: Croydon University Hospital

I recently visited the hand therapist and was very impressed with the care I received . The receptionist who check me in was very friendly and quickly deal with a problem I had . The Hand Therapist was so lovely ,I felt as if I have known them for ages. They welcomed me and listened to my complain about my problem , they understood my frustration . Thank you for listening and sharing your tissues .

Story from NHS Choices

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Response from Hilary Frayne, Head of Nursing for Patient Experience, Croydon Health Services NHS Trust

Dear Keisha

Thank you for taking the time to let us know of your experience with the receptionist and hand therapist. I am very pleased that they looked after you so well and I will ensure that your kind words are passed on to them as it is always nice to receive a compliment.

Kind regards

Hilary Frayne, Head of Nursing, Patient Experience and Quality

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