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Get your blood 'done' at your surgery.

Story from nhs.uk

"Get your blood 'done' at your surgery."

About: Cheltenham General Hospital

I was led to understand that the 'blood' test department opened at 7.30 am. I entered at 7.30 am.

There were staff milling around; seemingly aimlessly, chatting about their weekends, all very calm and friendly.

There were already four people ahead of me.

Eight o'clock came and went.

Lots of people needing their blood by then.

At 8.05 a nurse wrote on the up-date board that there was a thirty five minute wait.

Eventually, at 8.06 they started.

The aimlessness of the nusres' activity offends me.

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Responses

Response from Cheltenham General Hospital 7 years ago
Cheltenham General Hospital

Submitted on 10/08/2016 at 16:52
Published on nhs.uk on 11/08/2016 at 02:30

Hello,

We're sorry to hear about the delay you experienced while waiting for a blood test and we will pass your comments about attitude to the staff in the department. If you would like to discuss this in more detail please do get in touch with our patient liaison (PALS) team who can take a few more details and investigate further. You can call PALS on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk

Thanks for bringing this issue to our attention.

Kind regards

The team at Gloucestershire Hospitals NHS Foundation Trust

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