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NHS 24 response

Posted By jamg

"NHS 24 response"

About: NHS 24

(as the patient),

I called NHS24 for the first time on Sunday with a Dental Emergency.. I have heard a lot about NHS24 over the years and thought it was important to share my own experience. It was good, in fact very good, prompt, organised, clear and relevant questions and assessment with an effective person centred outcome for me. Well done.

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 7 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 01/08/2016 at 15:40
Published on Care Opinion at 15:42

picture of Dawn Orr

Dear Jamq

Thank you for sharing your story which the Patient Opinion team have kindly shared with us. I hope your dental issue has now been resolved and you are feeling better.

I was pleased to read your complimentary feedback for the NHS 24 staff who managed your call to our service. Patient safety and a positive patient experience are our top priorities here at NHS 24. Should you care to contact me directly and provide some additional detail, then I would be able to identify the staff members who managed your care and pass your thanks directly to them. I can be contacted on 0141 337 4543 or by email at patientaffairs@nhs24.scot.nhs.uk

However, I will share your story more widely within NHS 24 to ensure that our staff are able to read your positive comments.

Thank you again for taking the time to share your experience.

Take care

Dawn

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