"It only takes one to let the side down for all."

About: Horton General Hospital

Wow.....Horton A&E were fantastic, with one exception. The first nurse I saw was astonishingly rude. They were seemingly angry at me for having the gall to attend a hospital whilst ill. A very unpleasant experience.

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Response from Horton General Hospital

Thank you for your comments regarding the Horton A&E Department. I am pleased to note that in general your experience was a positive one, however I am very sorry that the care you received from one of our nurses lacked the compassion that we expect all our patients to receive.

Please be assured that your feedback will be passed onto the Service Managers responsible for the A&E department.

We would welcome the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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