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Personal items - Jade ward

Story from nhs.uk

"Personal items - Jade ward"

About: Langley Green Hospital

I am a parent of m y 19 year old son who was in Langley Hospital before he was transfered to Woodlands Hospital, Hastings.

I brought in several items from home for my son to use to give him things to do, which had to be stored in the office.

i was told that his name would be put on them.

However when he was transfered, the items were not given back to him.

I have tried ringing the office and can never get an answer. Woodlands have also tried several times and then sent a fax i wrote up listing the items.

This has been going on for a week now and I'm frustrated and annoyed.

It seems that no-one wants to take on the responsibility of finding these things and sorting out the return. It is an hour and a half drive for me to go up in person to Crawley and I feel that I shouldn't have to do this

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Responses

Response from Simon Street, Complaints and PALS manager, Sussex Partnership NHS Foundation Trust 7 years ago
Simon Street
Complaints and PALS manager,
Sussex Partnership NHS Foundation Trust

Submitted on 24/11/2016 at 09:55
Published on Care Opinion at 11:44

Thank you for your comments regarding your son's property at Langley Green Hospital and I apologise for the delay in acknowledging your comments. If this has not been resolved please contact our PALS department on 0300 304 2198 or email pals@sussexpartnership.nhs.uk who will be able to assist you.

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