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Assuring the staff who were on duty in the plaster room

Posted By Licia

"Assuring the staff who were on duty in the plaster room"

About: Queen Elizabeth University Hospital Glasgow / Bones, joint and fractures

(as the patient),

On Sunday night after 10. 30 pm I came to the hospital with a fractured wrist

. In the plaster room they had to remove my rings. They made sure I had them safely but in my not too normal state I was not fully aware of this. I missed them next morning and rang the hospital but of course you could not find them.

I later found them safe in my handbag.

In case any staff especially the plaster room staff still are worried I wish them to be assured that all is well and they did a good job. Please confirm that you have received this message safely.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 31/07/2016 at 17:33
Published on Care Opinion on 01/08/2016 at 11:27

Dear Licia

Thank you for taking the time to post on Patient Opinion. I am pleased that you found your rings and I will ensure that your feedback is passed on to the plaster room staff in the Queen Elizabeth University Hospital.

I would like to wish you a speedy recovery.

Best wishes
Lisa

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