"Appalling Care"

About: University Hospital Of North Durham

My 4 Week old grandson was admitted to Treetops. After being diagnosed and discharged was re admitted after deteriorating. After obs were taken on re admission no nurse attended to him for 7 hours after which he was transferred to another hospital for immediate operation. On arriving at hospital was severely dehydrated so operation was delayed. Shocking care and am taking matter further.

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Response from University Hospital Of North Durham

Dear Denise

Thank you for providing feedback on your recent experience with your grandson in Treetops Ward at the University Hospital of North Durham.

I am very sorry to hear that you were unhappy with your experience and the care he received on this occasion and we will make sure your feedback is passed to the Ward Sister and Matron to share with the staff.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774