"Poor communication on Clementine B ward"

About: Queen's Hospital (Romford)

(as a parent/guardian),

Call bells unanswered. Elderly patients told to soil their pad and not taken to toilet.

One registrar for my daughter was excellent but another was rude no bedside manner and talked down to us. Not responsive. No information shared.

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Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience, I am sorry to hear the concerns that you raised regarding the care your daughter received from Clementine B ward at Queen’s Hospital. If you would like to discuss your concerns further, then please contact our Patient Advice and Liaison Service, who will try their best to assist you in any way they can. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Dr Nadeem Moghal

Medical Director

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