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Not impressed

Story from nhs.uk

"Not impressed"

About: Cromer Hospital

I went to Cromer minor injuries after being told to by the pharmacist. I arrived at 7.20pm. The sign on the door clearly stated they were open until 8pm and last admission was at 7.45pm but the receptionist told me they were closed and refused me treatment. Not impressed.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 7 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 09/08/2016 at 17:14
Published on Care Opinion at 22:37

Dear Alannah

I am very sorry to hear that you were turned away by the Minor Injuries Unit. The feedback we receive for this unit is usually very positive and it is disappointing to read about your experience. Your comments have been passed to the Matron for Cromer Hospital and we apologise for the inconvenience caused.

Kind regards

Janice Bradfield

Senior Communications Manager

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