"Was told my appointment was cancelled"

About: Kent & Canterbury Hospital / Ear, Nose and Throat

(as the patient),

My experience has been utterly appalling on nearly every occasion. The acting Chief Executive took nearly 4 months to respond to my complaints, well outside what they promise, and then it was a complete degradation of responsibilities. 

Last Saturday I turned up for my appointment and was told I had cancelled, an absolute lie. On Monday I got a letter dated Thursday that they had changed it. Utterly disgusting and I want to go anywhere but this place, no confidence in anything they say or do. 

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Response from Kent & Canterbury Hospital

I am truly sorry to hear of your experience.

Please write to the new, substantive, Chief Executive, Matthew Kershaw, as he needs to hear about your experience..

I am very sorry that your appointment was cancelled and hope that it will be reinstated very soon.

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