"Response Time/ Non response"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a parent/guardian),

My son had a motorbike accident. An ambulance was immediately called. After waiting an hour and a half I told the attending police officer to cancel and I would take him myself. Thankfully he is ok just battered and bruised after sliding down the road and ending up wrapped round a sign post.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hello Jet123

Thank you for taking the time to provide our service with feedback.

The circumstances of this event are anonymised for the purposes of publishing here, so I am afraid I am unable to identify this specific event to be able to comment directly.

However, I understand you have made contact with our Patient Experience team to formally register your concerns and my colleagues will be in touch again as soon as they can with an update for you.

Kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful