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Absolutely discusting member of staff on the phone

Story from nhs.uk

"Absolutely discusting member of staff on the phone"

About: Gloucestershire Royal Hospital

I called the operator for advice about a missing elderly person clearly sick! The person said it's not my problem when my only intention was to seek advice!

Absolutely discusting NHS with no responsibility or duty of care for the elderly! !! Shocking I will be taking this complaint further

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Responses

Response from Gloucestershire Royal Hospital 7 years ago
Gloucestershire Royal Hospital

Submitted on 10/08/2016 at 17:17
Published on nhs.uk on 11/08/2016 at 02:30

Hi there,

Sorry to hear about this. Please can you get in touch with our patient liaison (PALS) team who can take a few more details and investigate this further? You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk

Best wishes

The team at Gloucestershire Hospitals NHS Foundation Trust

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