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Cardiology Department Outpatient Appointment

Posted By CERS

"Cardiology Department Outpatient Appointment"

About: University Hospital Hairmyres / Cardiology

(as a relative),

Elderly family member had an outpatient appointment in the Cardiology Department. The staff (Nicky and Jim (sorry didnt catch the name of the other staff member) were fabulous with her, putting her at her ease and explaining every part of the visit including tests and outcome with her.

Thank you

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Responses

Response from Anne Leitch, Chief of Nursing Services, University Hospital Wishaw, NHS Lanarkshire 7 years ago
Anne Leitch
Chief of Nursing Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 18/07/2016 at 17:05
Published on Care Opinion on 19/07/2016 at 10:42

picture of Anne Leitch

Dear CERS

Thank you so much for taking the time to provide us with this positive feedback. I am delighted that you and your relative found all the cardiology staff professional and provided reassurance throughout the outpatient appointment. I will ensure this is communicated to all the team especially Nicky and Jim.

This must have been a very anxious time for you both and I am glad your experience of our cardiology department was the high standard that we aim to achieve with all our patients.

Kind Regards

Anne Leitch

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