"Visit to a and e after head injury"

About: Basingstoke and North Hampshire Hospital

Two year old son taken to hospital after having a fall head was bleeding waited 10 minutes to see a nurse just to get information what had already been discussed with the receptionist 4hours later we were seen disgusting as in between patients the practitioners werehaving breaks and chats poor visit for a two year old

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Response from Basingstoke and North Hampshire Hospital

Thank you for your feedback regarding our emergency department. I am sorry that your visits did not meet the high standards we aim to provide. I have shared your comments with the clinical leaders, however, if you wish to discuss your individual circumstances further, please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk.

Mary Edwards, chief executive