This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"cold people"

About: Scunthorpe General Hospital

Had gallbladder out 8th july 2016 , because of concerns over stopping breathing when i am asleep the anesthetist decided to keep me in overnight. I was put on HOBS ward 28. Although the nurses did their job very efficiently I felt a distinct lack of warmth or personality from them.

I felt because I wasn't as poorly as the other three people in that bay that they didn't really see why I should be there.

I tried so hard to break through this coldness but it was pointless.

At one point my drip made a bleeping sound which meant it needed changing and I asked the nurse what it was for and they told me but then said they had told the doctor they didn't think I needed one but as they had written it up for me they had to give me it.

They were reluctant to help me get my legs into bed and I was really struggling at this point.

When I was sat in a chair it had wheels on so as I tried to get up it rolled back and I fell back in it. the staff nurse just stood there getting impatient and didn't offer to help at all. They actually said "come on " in an impatient voice. Like I say the practical nursing care was carried out very efficiently and I do not want to make an official complaint, it is hard to describe how people make you feel, but they did make me feel very unwanted and like i was a nuisance, it was not MY fault I was put there I just really feel I wanted to get it off my chest because I can't get it out of my mind. Later the next day I was taken to Ward 28 to be discharged and the nurses there couldn't have been more different. So friendly and nothing was too much trouble , I wish I had been put there instead of HOBS, in fact that is what the nurses at HOBS told me that I really shouldn't have been there . I'm sorry they felt like that but

I am human and I was and still am struggling to walk and do things for myself like bending down , I realise it probably was a ward for more seriously ill people but I didn't ask to be put there and I have a right to be treated with respect and compassion the same as the next person.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Scunthorpe General Hospital 7 years ago
Scunthorpe General Hospital
Submitted on 27/10/2016 at 16:04
Published on nhs.uk on 28/10/2016 at 02:30


Hello Denise, I'm sorry to hear about your experience. If you haven't already done so, please could you contact our patient advice and liaison team on 01724 290132 or nlg-tr.pals@nhs.net

Kind regards,

Sarah Mainprize

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k