"ENT Appointment"

About: Maidstone District General Hospital

I have been an enlarged thyroid, had a CT scan in early May, an appointment was made for me in this department, a week before sent me a letter saying the appointment and to be cancelled and another one was given to me.

When to that appointment but the appointment was cancelled without telling me, when I arrived they said that the appointment was booked under the wrong doctor, I received another appointment that was for today at 11.00 only to be called at 9.30 to say that the consultant was not able to see me, I am extremely annoyed the the service at this hospital, and I'm definitely taking it further.

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Responses

Response from Maidstone District General Hospital

Dear Ms Clarke, we're really sorry that you had such difficulties with your ENT appointments and can appreciate the frustration the repeated cancellations must have caused you at the time.

Unfortunately, we were not notified that your review had been left and therefore missed the opportunity to offer our help to you at the time.

Should you need any assistance with appointments in the future, please don't hesitate to contact the Patient Advice and Liaison Service (PALS) on 01892 632953 or by email to mtw-tr.palsoffice@nhs.net, where a member of staff will be happy to help.

Kind regards, The PALS Team.

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