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Interviewed by a machine

Story from nhs.uk

"Interviewed by a machine"

I self referred to this service and they claimed to have rung me for my initial appointment - didn't and discharged me same day. Second time round I was rung but I felt I was speaking to a computer. I was diagnosed by questionnaire and will be sent more questionnaires to fill in (2nd class) and then have another telephone assessment in a month or so. I might get to actually see someone in the Autumn?

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Response from Southwark Psychological Therapies Services (Southwark Iapt) 7 years ago
Southwark Psychological Therapies Services (Southwark Iapt)

Submitted on 05/08/2016 at 15:18
Published on nhs.uk on 06/08/2016 at 02:35

I am responding to your recent post and am very sorry that you member had a negative experience of our services and for any distress this may have caused you. We have contacted Southwark Psychological Therapies Service and asked them to look into your concerns and how they might be addressed and we will let you know the outcome of this.

In the meantime if you need any further support please do not hesitate to contact the Patient Advice and Liaison Service either by email PALS@slam.nhs.uk or by telephone 0800 731 864 (select option 2)

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