"Shambles- Prostate Appointment 8th July 2016"

About: Royal Free Hospital

Attended on time asked to wait 1 hour well after appointment time. They then said sorry the computers down so the Dr. cant access your notes. I was then asked to take a urine flow. After an uncomfortable wait I was told the battery hadn't been charged but was in the process of doing. I was then told the machine was broken and told to go home and await notification of another appointment. I came away with doubts that I wasn't being told the truth.

Story from NHS Choices

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Response from Royal Free Hospital

Thank you for your review, we're really sorry to hear you were unhappy with your experience and will pass your message on to the department. We'd like to look in to this and would be grateful if you could contact our PALS team on rf.pals@nhs.net with further details.

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