"The staff demonstrated genuine compassion"

I was referred out of area for a hip procedure under Mr Holton and his Team. On arriving I felt welcomed and reassured. The environment was clean and bright. I was anxious about the procedure and having a general anesthetist. The staff made time to listen but demonstrated genuine compassion from the receptionist, domestic, nursing, therapy and medical team. This made a scary time feel as pleasant as it could.

Thanking people in person did not feel enough. So I wanted to share my experience with others and celebrate the good practice. As all to often we only focus on the negative. Well done to all involved in my care.