This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Keep cancelling my appointments

Story from nhs.uk

"Keep cancelling my appointments"

About: Torbay Hospital

I am writing to date to say when I was in I icu the staff were wonderful for the 5weeks I was on the ward same goes when I was moved to migiay ward really good care but due to problems after being in icu for such a long time the consultant from icu wanted to see me 6weeks after didchargeihave had 3 appointments sent out and each time they have been cancelled due to this my problem has got worst who can I concect to make sure I get to see the appointment

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Torbay Hospital 7 years ago
Torbay Hospital

Submitted on 03/08/2016 at 13:38
Published on nhs.uk on 04/08/2016 at 02:30

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to pals.sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k