"Excellent Empathy."

About: Lymington New Forest Hospital

Today I called the respiratory medicine department to change my appointment. A lovely person went out of their way to accommodate my request along with another very kind patient who assisted them.... This staff member was so kind and caring and showed great empathy to my request. Thank you. As I said to you on the phone, each year I make a memory jar with nice things people do for me and my family, and you and this nice patient have made it into my jar to be opened New Years Eve and read back. Thank you. All the staff at Lymington and Romsey hospitals have been amazing with my care.

Story from NHS Choices

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Response from Lymington New Forest Hospital

Thank you for taking the time to post your kind feedback regarding our community hospitals. I am pleased your experiences of both have always been positive and its really pleasing to hear that you will reflect on these at the end of the year in such a unique way. I do hope everything goes well with your next appointment and would like you to know that I have shared your lovely compliments with the senior management team and clinical director in the meantime. Best wishes, Julie White, Customer Experience Advisor

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