"Strongly avoid this hospital"

About: Basingstoke and North Hampshire Hospital

Appalling lack of communication and very long waiting queues. The waiting situation makes the pain worse when you are not told about when will you get a chance to be seen by a doctor. Waiting times keeps on going up and up from 2 hrs to 6 hrs. Was not satisfied at all with the so called 'Hard working staff' as I noticed many of them not up to the task.

Story from NHS Choices

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Response from Basingstoke and North Hampshire Hospital

Thank you for your feedback regarding our emergency department. I am sorry that your visit did not meet the high standards we aim to provide. I have shared your comments with the clinical leaders, however, if you wish to discuss your individual circumstances further, please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk.

Mary Edwards, chief executive