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shocking service. Inability to forward notes to gp

Story from nhs.uk

"shocking service. Inability to forward notes to gp"

About: Eastbourne District General Hospital

Shocking service.

Still no results forwarded to self or gp from overnight blood pressure test taken 15 June. Today is 4 July. Inability for phone to be answered at main switchboard. Generally unhelpful staff. - in fact - could they be more unhelpful if they tried.

Shocking service.

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Responses

Response from Eastbourne District General Hospital 7 years ago
Eastbourne District General Hospital

Submitted on 21/07/2016 at 09:36
Published on nhs.uk on 22/07/2016 at 02:31

We are concerned to hear about your experience with Cardiology Services at Eastbourne DGH and particularly alarmed that you have found staff to be 'generally unhelpful'.

As a Trust we aim to provide a high quality service and we’re disappointed that this has not been your experience on this occasion.

We are keen to look into what has happened and provide an explanation. To enable us to do this, we would need you to make contact with us, so that we can gather more information.

If you would like to do this, please call our Patient Advice and Liaison Service (PALS). PALS are able to assist patients with queries or concerns by liaising with Trust staff on their behalf.

Their office hours are Monday to Friday 9am to 4pm and they can be contacted on 01323 435886 or by email, at: esh-tr.PALSE@nhs.net.

Please be assured we take your posting very seriously and have passed this onto the Service Manager within Cardiology services.

We apologise for your poor experience and we hope to hear from you so that we can resolve this issue as quickly as possible.

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