"Maxillo facial clinic"

About: Huddersfield Royal Infirmary

I attended this very busy department yesterday,and was kept waiting for over an hour. However, the staff were very concerned, apologised profusely,offered a pager so I could leave the area,offered to make cups of tea or coffe and kept everybody well informed. When I was eventually seen by the consultant,they too apologised,but in no way did I feel rushed,I felt as though my minor problem was treated with as much respect and concern as if it was a life threatening condition. I would not hesitate to recommend this dept to anybody.

Well done to the staff of HRI ,

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Response from Adele Muir, Assistant Manager of Patient Advice and Complaints, Calderdale and Huddersfield NHS Foundation Trust

Thank you for taking the time to provide your feedback. I am sorry to learn of the delay to your appointment. I will ensure your kind words are extended to those staff who made your experience more tolerable.

Patient Advice & Complaints Service
Calderdale & Huddersfield NHS Foundation Trust
Huddersfield Royal Infirmary
Acre Street

0800 013 0018 | patientadvice@cht.nhs.uk

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