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Care Opinion

Review on cataract surgery at Solihull

Story from nhs.uk

"Review on cataract surgery at Solihull"

About: Solihull Hospital

A very big thank you to all the staff at the cataract theatre unit for being so professional. On arrival, the staff were friendly, cheerful and very caring.

Despite being very anxious about the whole procedure, the staff reassured me and helped me to relax. A big thank you to the anesthetiser and the surgical team.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 07/09/2016 at 16:00
Published on Care Opinion at 16:54

Dear Mary

Thank you so much for your kind comments about the care you received whilst having your cataract surgery. I am so pleased that you found all of the staff to be friendly, cheerful and caring.

I will ensure that your lovely feedback is forwarded to the Matron for Ophthalmology as well as the Clinical Director so that they can share your comments with their team who work very hard to provide a positive patient experience.

I hope this is acceptable and I wish you the very best with your continued recovery.

Kind regards

Marie Helebert

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