"the best practices in patients communication"

About: Southmead Hospital

Re: the best practices in patients communication in cardiology outpatient service at south mead hospital

May I congratulate you on the clarity of communication that I experienced today.

Upon my GP's recommendation, I rang you today re my promised appointment at your outpatient clinic.

Your secretary greeted me, listened to my query, acknowledged ' that my appointment was due to be for May 2016 ' and ' the current remedy is adding a Saturday clinic to accommodate the sheer volume of patients'. They then promised they would email on my behalf to bring this to the attention of the appropriate staff.

I was delighted to receive such clear and transparent information, efficient and helpful frontline staff is much appreciated, thank you.

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Response from Southmead Hospital

Dear Anonymous – thank you for your kind compliments about your experience at Southmead hospital and the efficiency of the front line staff. These have been shared with the teams concerned so they will be aware of your thanks.

Kind Regards – Steve Sykes

Advice and Complaints Team

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