"Lincoln Ward, Nurses, Doctors & Consultants,..."

About: Basildon University Hospital

I spent 4 days on Lincoln Ward (14/06/16 to 17/06/16) following an elective thyroidectomy, I was given a private side room and I had a same sex toilet/shower very nearby.

The nursing staff were very good. They really did all go out of their way to look after me & make my stay as good as possible.

Although I have complications post surgery, the doctors were attentive, thorough, listened & even managed to make me smile. The doctor organised the involvement of ENT & SALTS. Also my consultant and especially the registrar took the time to listen to me, I felt they had real empathy & genuine care over my surgery complication & even organised for a member of the hospital staff to visit me who had gone through a similar complication & had recovered.

The staff member that delivered the drinks/breakfast always met me with a smile every morning and took the time to make sure my needs were met as I was having great difficulty swallowing.

The person who cleaned the floors/emptied the bins was always very polite, always asked permission to enter & clean my room & would always ask if I wanted my door open or closed when they finished.

My bed was changed everyday, which felt so nice when being in it all the time day/night for 4 days.

Although no surgery is nice, it is always made better by being well looked after & cared for & I am sure has set me in good stead for my road to recovery.

Thank you sincerely to everyone involved, such a great team, a real credit to your hospital.

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Response from Basildon University Hospital

Thank you for recently posting comments regarding your stay in Basildon Hospital. Please accept our apologies that our response to you did not appear on the website until now.

We were delighted to hear that your recent experience was a positive one and your comments will be forwarded to the senior team to ensure staff involved in your care are made aware of your kind words.

Wishing you all the best for your future good health.

Kind regards

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