"Blood test"

I arrived at the blood test reception at 5.38pm for a walk-in appointment. Initially I was told that none was available until 6.05pm but that appointments were running late and I could expect a wait of a further 20 minutes after the appointment time. I decided to accept the appointment and wait - it then transpired that there was a 5,50pm appointment available and in fact I was seen at 5.51pm in cubicle 5! Service was quick, polite and efficient. I was back at the car park at 5.56pm and as the whole visit had taken less than 30 minutes the car parking was free - fantastic! So much better than the waiting around at St Andrew's for walk-in tests which are often not available. (As I am never sure when I will finish work I am unable to book an appointment in advance.)

My only criticism is that reception staff were, apologetically, unable to tell me how the car parking system worked - I was expecting to have to wait and therefore pay the £3.00 minimum parking fee and did not have change and no-one know whether for a stay of under 30 minutes whether I still had to queue to register that stay with the pay machine - more information clearly on display in the car park would be advantageous.

Thank you for excellent service in the blood test department.