"Receptionist from the Radiology Service so rude."

About: Royal Free Hospital

In my opinion the receptionist from this service needs to have some more training about Customer Service and after my next appointment

I will do a formal complaint.

I am an educated and responsable person and when I had called the Radiology

Service to inform that I will be not attending my appointment because I still with healthy problems and

I know more patienst are in the waiting list and also the exams have cust for the NHS service,

I only want to be informed about the procedures in this situation but the receptionist was so sharp and rude they make me feel like I was a criminal.

I am now so disappointed with the services of your hospital.

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Response from Royal Free Hospital

Thank you for your review, we're really sorry to hear you were unhappy with your experience and will pass your comments on. If you would like to speak to us further about this please contact our PALS team on rf.pals@nhs.net

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