"Still not sure where I am"

About: Queen Elizabeth Hospital / Accident and emergency

(as the patient),

my doctor phoned the QE hospital and arranged an appt in a@e to see the spacial care unit, I arrived at 2, o/c. then the drama atarted I was checked in after an hour, then went an had a xray. two hours later I ask a nurse when ami going to see a doctor, she came back and said they had forgotton me, I am diabetic and I have had nothing to eat for about eight hour, I felt unwell my head was spinning, I had enough I left the hospital and drove home to something to eat. I had just arrive home when hospital phone an said where are you, I said at home they sorry we forgot you until now, can you come back for a few more test. I said I would it was now eight oclock at night, when I get to the hospital they inform that they have a bed waiting for me, why did they no inform me all during the day, I refuse to go into hospital having had no time to arrange any thing, so they made me sign a paper to let me go. I am in my 80s an to be without food for so long is evil, having come home im still not sure where I am.

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Response from Lewisham and Greenwich NHS Trust

Thank you for taking the time to share your feedback with us, I am very sorry to hear you had a bad experience. We would like to fully investigate what went wrong and where the system broke down, to do this we will need some information from you. We would be bery grateful if you could make contact with us either via email at LG.urgentcareserviceQEH@nhs.net or by calling me Agnes Kasprowicz on 0208 836 6846 to allow us to discuss this with you further, ascertain which department was caring for you and investigate properly. We take complaints very seriouisly and use them as an opportunity to improve our service going forward.

Kind Regards
Agnes Kasprowicz
Service Manager
Urgent Care Service
Queen Elizabeth Hospital
  • sidcup dave thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Update posted by sidcup dave (the patient)

thank you for your respones, it nice to know somebody cares,I must admit that I felt like a lump of meat,just being ignored and pushed from pillar to post,I know the job is stressful,but bear in mind we are old and need a little more attention