"Very disappointed"

About: Croydon University Hospital

On the 8th June 2016 I had appointment with the gynaecologist which I was waiting for six months when I reach their I was late for ten minutes the receptionist spoke to the nurses but they refused to see me because I was late for ten minutes the receptionist apologies and said they will book another appointment for me while I was waiting the receptionist to book me another appointment a lady come she was also late like me her appointment was 16.15 but she come 16.25 and guess what they see her I asked the receptionist why they refused to see me as I was also ten minutes late like her and they will see her and she said I am sorry I know it's unfair to you but I will call you as soon as someone cancels their appointment I felt like discrimination they don't deal with the patients equal and fair

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Response from Hilary Frayne, Head of Nursing for Patient Experience, Croydon Health Services NHS Trust

I am very to learn of your experience and I have passed your comments to the senior staff responsible for the clinic so that they are aware of your concerns. If you are able to contact our PALS office with more information about your experience, I will be happy to ensure that the circumstances are fully investigated. Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm.

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