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Care Opinion

Just what I needed

Story from nhs.uk

"Just what I needed"

About: Manchester Royal Infirmary

I attended the department on 25th May 2016 from a referral from my GP whose knowledge of my condition was kimited.

I saw the doctor who gave me a full examination, requested a multitude of blood tests and gave me a preliminary diagnosis of two conditions not picked up by GP. The doctor's report was full and contained all their findings and recommendations. I was very happy with this visit and its outcome.

The staff generally were pleasant and professional.

I have never encountered a more jolly set of phlebotomists in my health journey!

Thank you for making the extensive blood draws painless and almost pleasant! Yours is the standard I now measure phlebotomists by. Not met any who come near as yet!

Thank you all for a stress free, excellent service.

J Hayes

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Responses

Response from Amy McCawley, Patient Experience Team, Manchester University NHS Foundation Trust 7 years ago
Amy McCawley
Patient Experience Team,
Manchester University NHS Foundation Trust

Submitted on 30/06/2016 at 08:25
Published on Care Opinion at 09:37

Thank you for taking the time to post your kind comment on the NHS Choices Website. We were pleased to read that you had a positive experience in the Rheumatology Department at Manchester Royal Infirmary. We were especially pleased to read that you were happy with your care and treatment and that you found our staff and service to be professional and pleasant. We aim to provide all of our patients with a high standard of care and it is always good to receive feedback which highlights the hard work of our staff in achieving this. We will pass your feedback on to the Lead Nurse of the Rheumatology Department and the Lead Nurse of the Phlebotomy Unit so that it can be shared with the wider team.

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