"Excellent x-ray dept."

About: Queen Victoria Hospital (East Grinstead)

(as the patient),

I was sent by my GP for an ultra sound scan at Queen Vic and as I am always scared of medical "stuff" I was not happy to attend but I needed to rule out any problems.

I was so happy that the staff at The Queen Vic were so nice and made it so easy for me. I don't know why I had been so worried. The moment I got to the desk I felt easy the reception staff were smiling and did not rush me. The person who did the ultra sound explained everything and gave me time to dress and undress. I did not feel rushed or as if I was in a factory which was how it felt at another hospital close by.

Thank you The Queen Vic.

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Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust

picture of Nicolle Ferguson

Dear Patient of Queen Vic

Thank you for your kind expression of appreciation about the staff in our x-ray department. I was so pleased to read that you found all the staff that you came into contact with to be helpful, reassuring and caring. Such comments mean a great deal to staff as they strive to give quality care to all of our patients.

Once again that you for taking the time to share your experience.

Kind regards,

Nicolle Ferguson

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