"Receptionist is so rude and unhelpful."

About: Birmingham Midland Eye Centre

25/06/2016......the receptionist is rude, arrogant and unhelpful. Looking down on people.The staff nurse on the other hand was amazing.

Story from NHS Choices

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Response from Birmingham Midland Eye Centre

I am sorry to hear that one of our staff members was rude and unhelpful. I will feed this back to the team so that they can make sure that all patients are treated with respect as they visit the Eye Centre. I am pleased that you found the staff nurse to be amazing. Thank you for posting your comments. I wish you well, Toby Lewis, Chief Executive.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful