"Ward 32"

About: The James Cook University Hospital

Some staff were rude and very inconsiderate to support/care in the two days I witnessed my wife's hospital stay. She could not wait to get home.

Day 1 waited for 4 hours to get bed lien and pillow cases, dirty bins. Took a while to change.

Staff on shift some good some not bothered and could not wait for their shift to finish.

After operation lack of compassion just treated like a secon class citizen.

No dignity, no compassion, uncaring for a lot of staff. Discharge nurse however spent time and talked through everything,

Nursing staff to change their culture on this ward and show that they care!! and not just the chosen few.

No integrity

Story from NHS Choices

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Response from The James Cook University Hospital

Good afternoon

Thank you for leaving comments on the NHS Choices Website regarding the care and treatment afforded to your wife recently on Ward 32 at The James Cook University Hospital (JCUH).

I am very sorry for your wife’s recent negative experience on the Ward.

Please contact me on the number below to discuss taking these issues further through the Patient Advice and Liaison Service (PALS) or the formal complaints route, otherwise please be assured that Senior Managers for the relevant area will be briefed on your comments and the members of staff concerned will be made aware of the feedback received from you.

Thank you again for your comments, and please accept my apologies that the care and treatment your wife received recently at the South Tees Hospitals NHS Foundation Trust did not meet your expectations.

Margaret Robinson

IG and Patient Safety Advisor

01642 854807

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