"Can't thank them enough"

About: Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB University Hospital Hairmyres / Emergency Department University Hospital Hairmyres Emergency Department G75 8RG University Hospital Hairmyres / General Surgery (Ward 5) University Hospital Hairmyres General Surgery (Ward 5) G75 8RG

Posted by Belly man (as the patient), 7 years ago

Honestly can't thank enough, I was taken by ambulance, the paramedics were great, I was terrified, they made me feel relaxed, A&E staff were great, ward 4 nurse Kay was a godsend, very caring and compassionate. ICU staff were amazing truly dedicated and went above and beyond their duties. Ward 6 staff were fantastic, there are too many outstanding people work here to mention individually, the staff really helped my recovery, nothing was a bother to them, they kept my spirits high with their cheery banter, treated you as a person not just a patient.

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Responses

Lise Axford

Chief of Nursing, University Hospital Hairmyres,

NHS Lanarkshire

Submitted on 30/06/2016 at 11:18

Published on Care Opinion at 12:03

Dear Belly man
Thank you for taking the time to share your recent experience within Hairmyres Hospital. I am delighted to hear that staff made you feel relaxed and treated you as an individual. It is important for staff to receive feedback and your positive comments will be shared with the many teams involved. Thank you for your kind words, they are very much appreciated.
I hope you continue to make a good recovery.
Best Wishes
Lise

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Gwen MacIntyre

Senior Nurse for the Care of the Elderly, University Hospital Hairmyres,

NHS Lanarkshire

Submitted on 30/06/2016 at 12:48

Published on Care Opinion at 15:08

Dear Belly man,
I am so pleased you found our staff so caring and compassionate, I will pass on your kind remarks to all the mentioned areas as I'm sure you will have made their day with your feedback.
We try so hard to get it right for each and every individual patient with our Person Centered Care ethos and I'm delighted this translated to your experience.
I hope you are recovering well.
Kind regards
Gwen

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Lindsay Smith

Communications Officer, Corporate Affairs and Engagement,

Scottish Ambulance Service

Submitted on 12/07/2016 at 13:06

Published on Care Opinion at 13:26

Dear Belly man,
Thank you for sharing your feedback. I was delighted to hear that the Ambulance crew who came to your assistance provided the immediate care you needed that helped keep you calm and relaxed before transporting you to hospital. I would like to echo the words of my colleagues from Hairmyres Hospital by saying we endeavour to provide person-centred care for each individual and I am so pleased to hear that you experienced this.
I hope that you are now recovering well.
Take care,
Lindsay

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Update posted by Belly man (the patient) 7 years ago

The reason I did the review was to thank the staff, spoke to a few of the staff and they haven't heard about this, I personally think it's great for reviews to be passed on to the wards etc, these people do a great job, go above and beyond, a pat on the back makes it all worth while, can you please thank all the staff for their great work, dream team hairmyres hospital, ward 6 staff are the most caring, Robert a nurse in ward 6, what a laugh, you make people feel so happy,

Gwen MacIntyre

Senior Nurse for the Care of the Elderly, University Hospital Hairmyres,

NHS Lanarkshire

Submitted on 29/08/2016 at 16:43

Published on Care Opinion at 17:16

Dear Belly man,
I absolutely agree, your posts both this one and the follow up regarding Mr Mahmood have been sent to the wards and departments to ensure all staff have access to your kind words.
Please be assured we take great delight in sharing stories with staff.
Kind Regards
Gwen

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