"apart from my mum having her purse ..."

What I liked apart from my mum having her purse stolen from ward 77 the staff were fantastic heartfelt thanks to the consultant and the only complaint i have is that a certain staff member is not a specialist the work that this person does beyond the call of duty is fantastic i consider myself lucky to have been with them on both ward 77 and wrigley ward at pendlebury how on earth they have not been made aspecialist is unbelieveable What could be improved? security for peoples property