"Specialists Secretary never answers phone"

About: William Harvey Hospital

Had facet joint injections due to two discs ruptured. Had a number for emergency flare up was never answered. Eventually called departments head specialists secretary and got an appointment for consultation and agreed on another MRI for more steriod injections. Haven't heard back from MRI was told I should here from them within 2 weeks, been trying to call Dr's secretary and never gets answered. In my trade Dr & hospital staff are always first to complain if have to wait anytime.

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Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

I am so sorry to hear that you have not been able to get an answer to your query with us, this is clearly not acceptable.

Please email me on Sally.smith2@nhs.net and I will put you in touch with a person who can help you.

Best regards,


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