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Had a grommet fitted by the consultant and...

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"Had a grommet fitted by the consultant and..."

About: Shepton Mallet NHS Treatment Centre

Excellent service from a great team, treated with a professional manner yet with that extra friendly approach that made the experience so easy. First operation I'd had since a child and in my 70's it was a very easy to see why this Treatment Centre is rated so highly. Also the speed of getting an appointment to see my consultant and then how short a timescale to have the procedure was fantastic. So would I recommend this centre yes I would.

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Response from Shepton Mallet NHS Treatment Centre 7 years ago
Shepton Mallet NHS Treatment Centre

Submitted on 05/07/2016 at 09:22
Published on nhs.uk on 06/07/2016 at 02:30

Dear Mr Moon

Thank you for taking the time to leave feedback on your experience with us.

At Shepton Mallet NHS Treatment Centre, we aim to provide efficient high quality patient focused care and it was lovely to hear we have achieved that aim. We strive to maintain an open and friendly approach in our relationships with both patients and peers and recognise that this helps to allay fears and improve communication so making the treatment plan easier to understand and negotiate.

I will ensure the team are made aware of your kind comments.

Kind regards

Trudy Craig RN

Patient Quality and Safety Manager

T:01749 333743

Trudy.Craig@careuk.com

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