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Totally Unhappy today and the service is...

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"Totally Unhappy today and the service is..."

Appointment was booked for 11.35 at the treatment room. We were seen at 12noon. A prescription ordered at last Mondays appointment 13th June had still not been received by the chemist in the centre. I cannot understand why in a whole week this has not managed to have been done leaving us very short of essential dressings. It is totally unacceptable. Because of this incident today I will be collecting my notes next Monday and in future attending the clinic at my local doctors surgery. I have noticed that there is no continuity of treatment staff and therefore no continuity of treatment and the excuse of not enough staff is a concern.

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Responses

Response from Pennine Care NHS Foundation Trust 7 years ago
Pennine Care NHS Foundation Trust

Submitted on 12/04/2017 at 17:21
Published on Care Opinion on 13/04/2017 at 10:58

Hello, thank you for sharing this feedback. From your response it sounds like you are referring to the district nursing treatment room at Croft Shifa. So that we can understand more about your concerns and direct them to the right people, please could you contact our patient advice and liaison service on 0161 716 3178

Thank you

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