"Feedback on ward 76"

About: Manchester Royal Eye Hospital

My son visits this hospital on a regular basis for uveitus & inflammation in both eyes! He was in ward 76 recently for a Botox injection & was told the whole procedure would take 10 minutes! My son was admitted at 11-0clock & was told he had an hour wait! We were still waiting at 1-30 for him to have this procedure done when I asked staff why we was still waiting there response was well u are an afternoon patients therefore u could be waiting till 3-0 clock to be seen! I was outraged my son is 16 years old & to be told we had such a wait was stressful for him but me also! Eventually he got seen & then we were told we had a 2 hr wait for eyedrops! I was absolutely disgusted no 1 should have to wait like this! None of the staff seemed to know wat was going on! Was very disappointed with the whole experience! My son & I were very stressed.

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback about your son’s recent visit to Royal Manchester Children’s Hospital. We are sorry to learn that your experience was not as positive as we would hope.

It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

Royal Manchester Children's Hospital