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Breathing problems

Story from nhs.uk

"Breathing problems"

About: The James Cook University Hospital

A/e i have been there a few times and the staff know me but I went yesterday and was seen by a nurse practioner, they said I was ok to go hme but wen I got hme I felt ev n worse I would not go back as don't want the nurse practioner to c me again I bag a lot of respect for all the a/e staff but just 1person has really got me upset ijust would like to say thankyou to nearly all a/e staff as I can be a pain so thank you from the bottom of my heart

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Responses

Response from The James Cook University Hospital 7 years ago
The James Cook University Hospital

Submitted on 01/08/2016 at 14:40
Published on nhs.uk on 02/08/2016 at 02:30

Good afternoon

Thank you for leaving comments on the NHS Choices Website regarding the care and treatment you recently received in the Accident and Emergency Department (A&E) at The James Cook University Hospital (JCUH).

I am very sorry for your negative experience, although I am pleased to note that you have received good care in the past in A&E at JCUH and that you wanted to also pass on your thanks to staff.

I will ensure that details of your poor experience as well as your kind comments are passed to Senior Managers for the relevant area, so the members of staff concerned are made aware of the feedback received from you.

Please contact me on the number below if you would like more detailed feedback to your concerns and observations.

Thank you again for your kind words, and please accept my apologies that the care and treatment you received recently at the South Tees Hospitals NHS Foundation Trust did not meet your expectations.

Margaret Robinson

IG and Patient Safety Advisor

01642 854807

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