"Poor communication"

I went to A an E after I broke my little toe. The care was brilliant, until they had actually worked out was wrong with me. Then I got passed between two doctors, both who couldn't give me a straight answer what was wrong or what treatment I would be getting. As a result my toe was just bound up. Then I was told I would receive a call the next day letting me know what was the next stage in regards to my injury, and I was sent home. The call never came, and today I've had to call A an E myself and arrange an appointment with the fracture clinic. I left not feeling reassured or aware of what would happen next and it completely undermined the brilliant service I had up to that point.