"Staff were very pleasant and caring and always willing to help"

About: East Surrey Hospital / Trauma and orthopaedics

(as the patient),

I had a TKR at East Surrey Hospital in mid-June. I would like to say I found it a very stress & trouble free experience. I received expert care right from arriving at Surgical Admissions through to being discharged from Woodland Ward. Everyone I met were very pleasant and helpful.

A special mention goes to the anaesthetist & the nurse that assisted her as they were both exceptionally good & reassuring. The staff in Recovery were very good and it was a clean, quiet, pleasant environment. My 4 day stay on Woodland Ward was very good. All staff (cleaning, housekeeping, physio, OT & nursing) were very pleasant and caring and always willing to help when asked. The food I received was tasty and the portion sizes just right. Also there were quiet a few choices for mealtimes. I have nothing negative to say about my stay at East Surrey Hospital, all the staff I encountered are a credit to their professions.

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Response from Jamie Moore, Divisional Chief Nurse for Surgery, Surrey and Sussex Healthcare NHS Trust

Dear Hogwhale, thank you for taking the time to share your experience of surgical services at East Surrey Hospital.

It is great to hear the care provided by our clinical and support staff led to a positive experience for you, I will ensure I share this with those involved in your care.

I hope you are recovering well.

Besy wisehs

Jamie Moore

Divisional Chief Nurse.

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